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bt-South Africa RETURN POLICY

  • Incorrect orders, shortages, or damaged goods must be reported within 48 hours of delivery date.
  • Returning party is responsible for shipping, handling and applicable insurance charges on all returns, exchanged goods and/or items sent in for repair. If a return or exchange is necessary due to negligence or error by Bio-Therapeutic SA, the cost of the delivery will be reimbursed by Bio-Therapeutic SA.
  • The acceptance of return for consumable products of accessories is at the discretion of Bio-Therapeutic SA. A letter of explanation must accompany any returns of this nature.  Any items which are opened/used may not be returned or exchanged.
  • All returns are subject to a 20% restocking / recertification fee. Additional fees may apply based on expenses and training costs incurred.
  • 30 days after delivery date, all sales are final. No returns will be accepted.
  • No refunds on returns will be accepted.

Return Instructions.

To return a product or machine, please call 021 461 1198.

Return mailing Instructions:

  • Please use all original packaging materials. If original packaging is not available, any quality materials are required. Deliver only by insured and prepaid methods.
  • Please include a letter explaining the nature of the return.
  • You must use a controlled, traceable courier service to maintain a tracking number for you delivery.
  • Delivery address: 1 Denholm road, Vredehoek, Cape Town, 8001.
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